Last Updated: 26 January 2026

Welcome to Ah Ho Fruit Trading Co (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website at ahhofruit.com (currently accessible at fruits.heymag.app) and your purchase of products from us.

By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Company Information

Company Name: AH HO FRUIT TRADING CO
Registered Address: 230A Pandan Loop #03-14, Singapore
Contact Phone: +65 80138128
Contact Email: ahhofruit@singnet.com.sg
Website: ahhofruit.com (currently fruits.heymag.app)

2. General Terms

2.1 Acceptance of Terms

By placing an order through our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent
  • You are legally capable of entering into binding contracts
  • You will use our services in compliance with these Terms and all applicable laws
  • All information you provide is accurate, current, and complete

2.2 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We will indicate the “Last Updated” date at the top of this page.

2.3 Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

3. Products and Services

3.1 Product Descriptions

We strive to ensure that product descriptions, images, and prices on our website are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Fresh produce may vary in size, color, and appearance from images shown.

3.2 Product Quality

All fresh fruits and produce are carefully selected and quality-checked before delivery. We guarantee freshness at the time of delivery. However, as these are perishable items, proper storage after delivery is your responsibility.

3.3 Seasonal Availability

Some products may be subject to seasonal availability. We reserve the right to substitute similar products of equal or greater value if your selected items become unavailable. For Omakase Fruit Boxes, we will select the best available seasonal fruits.

3.4 Special Requests

While we accommodate special requests (fruit preferences, allergies) wherever possible, we cannot guarantee specific fruits will always be available. Special requests are noted but not contractually binding.

4. Pricing and Payment

4.1 Prices

All prices are in Singapore Dollars (SGD) and include GST where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time you place your order.

4.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Cash on Delivery (COD) – subject to availability and delivery area

4.3 Cash on Delivery Terms

For COD orders:

  • Exact cash payment preferred; change will be provided if necessary
  • Payment must be made at the time of delivery
  • Refusal to pay may result in restriction of future COD privileges

4.4 Payment Authorization

By providing payment information, you authorize us to charge the total amount to your selected payment method. You represent and warrant that you have the legal right to use any payment method you provide.

5. Orders and Confirmations

5.1 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason. We may require additional verification or information before accepting any order.

5.2 Order Confirmation

You will receive an email confirmation once your order is placed. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your order and send a dispatch confirmation email.

5.3 Order Cancellation by Customer

You may cancel your order within 2 hours of placing it by contacting us at +65 80138128 or ahhofruit@singnet.com.sg. After this time, cancellation may not be possible if the order is already being prepared or dispatched.

5.4 Order Cancellation by Us

We reserve the right to cancel any order due to:

  • Product unavailability
  • Pricing or product description errors
  • Payment authorization failure
  • Suspected fraudulent activity

6. Delivery

6.1 Delivery Area

We currently deliver within Singapore. Delivery charges may vary based on location and order value. Minimum order requirements may apply for certain areas.

6.2 Delivery Times

We aim to deliver within the time slot selected at checkout. Delivery times are estimates and not guaranteed. We will make reasonable efforts to deliver within the specified time frame.

6.3 Delivery Charges

Delivery charges are calculated based on your location and order value. These charges will be clearly displayed before you complete your order. Free delivery may be offered for orders above a certain value.

6.4 Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect or incomplete address
  • No one available to receive the order
  • Refusal to accept delivery

We may charge a re-delivery fee or cancel the order. Perishable items cannot be re-delivered and no refund will be provided for customer-caused failed deliveries.

6.5 Delivery Acceptance

Upon delivery, please inspect your order immediately. By accepting delivery, you acknowledge receipt of the products. Any issues with product quality must be reported within 24 hours.

7. Returns and Refunds

7.1 Perishable Products Policy

Due to the perishable nature of fresh fruits and produce, returns are generally not accepted. However, we stand behind the quality of our products.

7.2 Quality Issues

If you receive products that are:

  • Damaged during delivery
  • Not fresh or of poor quality
  • Incorrect items (wrong product delivered)

Please contact us within 24 hours of delivery at +65 80138128 or ahhofruit@singnet.com.sg with photos of the issue.

7.3 Refund Process

If your claim is approved, we will offer:

  • Full or partial refund to your original payment method
  • Store credit for future purchases
  • Replacement delivery at no additional charge

7.4 Refund Timeline

Approved refunds will be processed within 7-14 business days. The time for the refund to appear in your account depends on your payment provider.

8. Gift Messages and Special Requests

8.1 Gift Service

We offer gift message services for orders. Gift messages will be printed and included with your delivery. We are not responsible for errors in gift messages as entered by you.

8.2 Allergy and Preference Requests

While we make every effort to accommodate special requests regarding fruit preferences and allergies, we cannot guarantee that all requests will be fulfilled due to product availability.

8.3 Disclaimer

You are responsible for accurately communicating any allergies or dietary restrictions. We are not liable for allergic reactions if full allergy information was not provided or if cross-contamination occurs during handling or delivery.

9. Intellectual Property

9.1 Website Content

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of AH HO FRUIT TRADING CO or its licensors and is protected by Singapore and international copyright laws.

9.2 Restrictions

You may not:

  • Reproduce, duplicate, or copy material from our website for commercial purposes
  • Redistribute content from our website without permission
  • Use our trademarks or branding without written consent

10. User Accounts

10.1 Account Creation

To place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

10.2 Account Security

You must notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account information.

10.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate.

11. Limitation of Liability

11.1 To the Maximum Extent Permitted by Law

AH HO FRUIT TRADING CO shall not be liable for:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or use
  • Damages arising from your use or inability to use our website or services

11.2 Maximum Liability

Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for the products in question.

11.3 Consumer Rights

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Singapore law.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, natural disasters, severe weather
  • Pandemics, epidemics, health emergencies
  • War, terrorism, civil unrest
  • Government restrictions or regulations
  • Supplier failures, transportation disruptions

13. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which complies with Singapore’s Personal Data Protection Act 2012 (PDPA). Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

14.3 Consumer Protection

Your statutory rights under the Singapore Consumer Protection (Fair Trading) Act and other applicable consumer protection laws are not affected by these Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and AH HO FRUIT TRADING CO regarding your use of our website and services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms without restriction.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

AH HO FRUIT TRADING CO
230A Pandan Loop #03-14, Singapore
Phone: +65 80138128
Email: ahhofruit@singnet.com.sg
Website: ahhofruit.com

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.